OroLogic being an internet-oriented company, our product support is provided completely by e-mail. No wasted time waiting on the phone.

Simply send us your support request by filling out the online support request form and be sure you will get a real answer by a real person very quickly. Usually, all support requests received during normal hours of operation (Monday to Friday, 9:00 am to 5:00 pm Eastern Time) are answered in less than 60 minutes.

Our products are constantly being improved. We produce new updates of our products on a regular basis for the complete satisfaction of our customers. These updates can be downloaded from our "Downloads" section.

To know the version of the product you are using or to know if you have the latest version of our products, go in the "About..." menu and look for the product version indicated.

Access this section to look at the frequently problems and solutions about our product OroTimesheet 6.x

Access this section to look at the frequently problems and solutions about our product OroMailCenter 2.x

Access this section to look at the frequently problems and solutions about our product NewWayService 3.x

Access this section to look at the frequently problems and solutions about our product OroTimesheet 5.x

Access this section to look at the frequently problems and solutions about our product OroMailCenter 1.x

Access this section to look at the frequently problems and solutions about our product NewWayService 2.x

Fill out your support request directly from our web site. Our support team will answer you quickly.

This service is free for all users of our products. Note that support requests from users who have already bought licenses for our products will be processed in priority. (Please include a license number of the product in your support request so that your request can be processed in priority.)

Please note that the support on a specific version ends one year after a new major version is released. For example, the support on version 2 of product X will end 1 year after the release of version 3 of the same product X.

OroTimesheet version 6
OroTimesheet version 5
NewWayService version 3
OroMailCenter version 2
OroMailCenter version 1

Note that the support on version 5 of OroTimesheet will end on November 13, 2009.

Note that the support on version 1.0 of OroMailCenter will end on April 30, 2009.

Note that the support on version 2 of NewWayService officially ended on May 31, 2008.

Note that the support on version 4 of OroTimesheet officially ended on October 31, 2006.